Question 1

Where are you located?

Accepted Answer

Yigo Town Center, behind Bank of Guam in Yigo, next to The Wondrous Cup Cafe & Raven's Wonderland Indoor Playground.

Question 2

When are you open and when are you closed?

Accepted Answer

Monday through Friday, 6:30AM-6:00PM. Closed on weekends and 13 Holidays  and 2 Half-Days (closed at 1pm) in a year.

Holidays include: New Year's Day, Martin Luther King Jr. Day, CHamoru Heritage Day, Good Friday, Memorial Day, Independence Day, Guam Liberation Day, Labor Day, All Soul's Day, Veteran's Day, Thanksgiving Break (Thursday & Friday), Santa Marian Kamalen Day, and Christmas Day.

Our center's half-days are: Christmas Eve & New Year's Eve

Question 3

What ages do you accept?

Accepted Answer

6 weeks to 12 years old (Kindergarten age to 12 years is for Afterschool Program)

Question 4

Do you do afterschool care?

Accepted Answer

Yes, from 3PM to 6:30PM for ages 5 to 12 years old. Transportation is available depending on school location and shuttle availability.

Question 5

Do you do part-time?

Accepted Answer

Yes, part-time care is available for ages 6 weeks to 59 months with a maximum 4 hours per day, between 6:30AM and 3:30PM (Business Days Only).

Question 6

How many hours a day can a full time student attend?

Accepted Answer

Up to 12 hours a day. There is no daily time limit.

Question 7

Is this a daycare or preschool?

Accepted Answer

Our center is structured as a preschool in which we have lesson plans, planned activities, and educational goals for our students starting at age 1.

Question 8

How much is the tuition?

Accepted Answer

Please contact us directly for full time tuition rates.

Question 9

Do you have a curriculum?

Accepted Answer

We focus on JSTEM which promotes the teachings of the Catholic Faith as well as Science, Technology, Engineering and Math. This is taught on top of art, music, dramatic play, letter recognition, etc.

Question 10

How many teachers do you have per classroom?

Accepted Answer

Infant Room: 1 teacher for 4 babies (2 classrooms for this age group). Legal ratio is 1:4
1 Year old Room: 1 Teacher for 5 toddlers. Legal ratio is 1:6
2 Year old Room: 2 Teachers for 10 toddlers. Legal ratio is 1:10
3 Year old Room: 1 Teacher for 10 toddlers. Legal ratio is 1:15
4 Year old Room: 1 Teacher for 20 Preschoolers. Legal ratio is 1:20
Additionally, We have a total of 3 Directors, 2 Assistant Directors, and 1 Program Manager.

Question 11

How many teachers do you have?

Accepted Answer

Total Staff of 26: 1 Adminstrator/Back up Director, 3 Directors, 2 Assistant Directors, 1 Program manager, 9 Lead Teachers, 9 Assistant Teachers, 1 Seasonal Teacher.

Question 12

Do you accept Block Grant?

Accepted Answer

Yes, as well as cash, check and PayPal payments.

Question 13

What are the requirements to enroll?

Accepted Answer

Complete a registration form, medical clearance form, provide copy of birth certificate and updated shot records.

Question 14

How long is the wait on the waitlist?

Accepted Answer

It depends on the child's age group and classroom openings!

Some classrooms have a waitlist of 9 kids, some have 2 or 3. We tend to have openings in December, June and in August when families leave for Christmas or summer vacation and when our preschoolers leave to start Kindergarten. When there is an opening, we begin calling the families on our waitlist. The opening is for immediate enrollment and families called from the waitlist will be given a deadline to register, otherwise, the opportunity to register will be given to the next family on the list. While we try to exhaust all available ways to contact those on the waitlist, those that do not respond to messages will be considered as "no longer needing care" and will be removed from the waitlist to keep the list current.

Question 15

How do you get on the waitlist?

Accepted Answer

A physical tour of our center is required to be put on the waitlist. When a family is called on the waitlist, we need an immediate confirmation of interest and most parents will not be able to do that unless they've personally visited our center so, therefore, a tour is required beforehand.

Question 16

Do I have to pay tuition when my child does not attend?

Accepted Answer

Yes, tuition is paid to secure a spot for the student. You can compare it to a gym membership. You pay membership to be able to use the facilities of a gym anytime you want during it's opening hours. Also, there is a significant difference between our hourly drop in rate as opposed to the tuition rate of a regularly attending student simply because drop in tuition rates would be inconsistent and unpredictable which will mean that proper staffing to ensure compliance of ratios would be almost impossible. In turn, the drop in tuition rate (paying for only when care is needed) would be up to 47% more to ensure overhead costs can be collected.

Question 17

Do the kids play outside?

Accepted Answer

Yes, we have a gated and partly shaded play area covered with artificial grass. Starting at one year of age, students have outdoor play time at least once a day, more if weather permits. We have a playground checklist for before use and after use to ensure that any hazards are found prior to allowing kids entry. For example, bee hives and other bugs, broken/dirty/wet playground equipment, other foreign objects, etc. All student take their water bottles with them to ensure proper hydration during outdoor play. Teachers are allowed to bring their cellphones for emergency use during outdoor play. Teachers also bring the playground kit which has a small first aid kit, baby wipes, paper towels, hand sanitizer, alcohol spray, sunblock and mosquito repellant.

Question 18

Do you have annual fees?

Accepted Answer

Upon registration, there will be an annual registration fee of $125, payable again on every anniversary of enrollment. The registration fee includes one uniform shirt. There is also an annual technology/supply fee of $275, also payable again on every anniversary of enrollment. This fee covers our high speed internet service (needed for our Brightwheel app, security cameras, Echo Dots, tablets and computers), Brightwheel monthly subscription, security camera subscription, Ring doorbell subscription, as well as supplies needed for our daily lessons including paper and photocopying expenses, materials for science projects and arts and craft activities. This fee also helps with the cost of field trips and our regularly scheduled family events.

Question 19

Do you have cameras and can parents view it?

Accepted Answer

We have a total of 27 cameras at our center. Two of those cameras look out into our parking lot and one is at our back door for each center. Video footage is only seen by the owner to observe the classrooms while offsite and to verify any incidents in question. For the protection and privacy of all students, parents cannot see video footage.

Question 20

What is your sick policy?

Accepted Answer

Children will be sent home with a 100F or higher and may not return unless fever free for 24 hours without the aid of medication. Children will also be sent home for excessive diarrhea and vomiting, pink eye, head lice, HFM, and any other communicable disease.

More details of our sick policies are included in our Parent Handbook.

Question 21

Are your staff First Aid/CPR certified?

Accepted Answer

The Guam childcare law states that there must be at least 2 employees present at the center at any given time that is First Aid/CPR certified. We currently have 15 out of 26 staff members that are certified!

Question 22

How do you communicate with parents?

Accepted Answer

We publish announcements through our Brightwheel App as well as our Parent Board displayed at each center's window. In addition, parents can communicate with us via Facebook Messenger, through email, through Whatsapp or just stopping by our office.

Question 23

Do you accept special needs children?

Accepted Answer

We are able to accept any child that we can properly care for with our current staffing pattern.

Question 24

What supplies do parents provide?

Accepted Answer

Parents will supply diapers, wipes, milk or formula (including water to mix formula), bottles, blankets, playpen (for infants), snacks, lunch, water bottle full of water (we can refill), and 2 sets of extra clothes.

Question 25

What is the security like?

Accepted Answer

In addition to our 27 security cameras, we have a secured receiving area. Doors that lead to the classroom and office have keypad locks. Parents and visitors would have to ring the video doorbell to be let in. We have child locks on each door knob making it difficult for children to leave the room without assistance. Our backdoor can only be opened from the inside. We have a video door bell at the back as well. We have many child safety gates seperating all entryways. The staff has lockers so that things like medication will be out of reach from the children. We have a SDS (Safety Data Sheet) binder that has information on all chemicals found in the center with instructions on what to do in case it is swallowed. We do monthly fire, earthquake and intruder drills.

Question 26

How do you handle children with allergies?

Accepted Answer

We are a nut-free establishment and we reinforce the rule by throwing away any nut product if brought inside the center. We list the allergies of all students on our refrigerator door. For kids with allergies, we ask for their allergy plan. We also keep their epi-pens in our office in case of emergencies. The proper use of epi-pens is included in our First Aid/CPR certifications.

Question 27

Do you provide snacks and lunch?

Accepted Answer

All food and drinks are to be provided by the parents. We can refill water bottles with water. We offer catered lunch through Tsibugan for $5.25 a day. Tsibugan is HACCP (Hazard Analysis and Critical Control Point) Certfied, a requirement for any establishment to provide meals for daycare aged children.

Question 28

Can I visit any time?

Accepted Answer

While we have an open door policy, unnecessary visits are discouraged because they tend to disrupt the class and the schedule of the student. In their minds, the kids get dropped off in the morning and the next time they see mommy or daddy, its pick up time. When they aren't picked up, they become confused and inconsolable. There have been requests from relatives to come and visit. According to our licensor, long term visitors should be treated like employees and must undergo an FBI background check, provide a police and court clearance as well as obtain a medical clearance because they will be exposed to other kids as well.

Question 29

What are your cleaning policies?

Accepted Answer

To maintain the cleanliness of our center, we are a shoe free center with areas taped off where shoes are allowed. We provide shoe covers/single use bedroom slippers for visitors. Each classroom is equipped with a trashcan with a foot pedal and a tight fitting lid cover and trash is taken it out daily. Soiled diapers are thrown in our outside trashcan immediately. To wipe tables, high chairs, changing tables, counters, shelves, microwaves, gates, door handles, etc., we use a biodegradable cleaning solution and/or Isopropyl or Ethanol Alcohol in spray bottles. We constantly sweep the floors throughout the day (as kids eat in their classrooms) and at closing time, floors are swept then mopped and area rugs are vacuumed. Submergable toys are sanitized every Thursday. Washable toys are washed every Friday. Cots and playpens are steam cleaned everyday. Area rugs are shampooed every Friday. Our rags are collected every Friday and are soaked in bleach overnight before being machined washed. We also soak our mop heads in bleach every Friday and machine wash them. All linings for bouncers, swings, high chairs, rockers, as well as the seat belts for our toddler tables are removed every Friday and washed and treated with Lysol Laundry Sanitizer (because they can't be bleached). WOW does have extra blankets, bibs, and clothes in case it is needed. Used ones are also washed at the end of the week.

Question 30

Do the employees undergo background checks?

Accepted Answer

Yes, all employees go through an FBI background check through Public Health. We also screen parents against the Sex Offender List. In the event a parent is on this list, he or she will not be able to enter the center. Their child will be brought to them outside.

Question 31

Do you have a disaster plan?

Accepted Answer

We conduct monthly fire, earthquake and intruder drills with the kids. When we have new employees, we immediately do another drill instead of waiting for the following month if one has been conducted for that month already.

Frequent Asked Questions (FAQs)